3 Mandaue malls implement measures to protect customers, workers from Covid-19

THREE malls in Mandaue City have implemented measures to prevent their customers and employees from contracting the coronavirus disease 2019 (Covid-19).

These commercial establishments, along with other businesses, reopened after the city was placed under the general community quarantine (GCQ) status on June 1, 2020.

SunStar Cebu interviewed officials of Parkmall, J Centre Mall and Pacific Mall.

They have different systems in ensuring the safety of their customers and employees, but these are some of their common methods: checking body temperature, sanitizing customers’ and mall employees’ hands, implementing physical distancing and requiring everyone to wear masks.

The malls also implement a “one-way traffic” scheme in their premises so the mall-goers can maintain a safe distance from other mall-goers.


To control the flow of its customers, Parkmall limited its entrances and put up railings to implement physical distancing, said its marketing manager, Matthew Basabe. The mall reopened last June 8.

At the first entrance, the customer’s and employee’s body temperature will be checked.

Basabe said they still check the customers’ quarantine passes and employees’ employment certificate.

Mall-goers have to go through the second entrance and their body temperature will be checked again. The stores renting in Parkmall were also told to check their customers’ temperature.

Basabe said 70 to 80 percent of Parkmall’s tenants such as groceries, pharmacies, clothing shops, hardware stores and pawnshops have been operating since June 8. However, salons and spas are yet to open as these offer services that cannot observe physical distancing.

At clothing shops, buyers are not allowed to fit dresses.

Parkmall has tasked its utility workers to disinfect the surfaces that are often touched by customers every day. Lounging areas in the mall have been cordoned off so customers will not stay inside for a longer time.

J Centre Mall

J Centre Mall also reopened on June 8. However, not all of its tenants opted to go back to business.

On the first day of the mall’s reopening, marketing in charge Lorjerist Llanto said they had difficulty controlling the mall-goers, including those who made transactions with the government offices inside the mall.

The government satellite offices that also reopened inside J Centre Mall were the Bureau of Immigration, Land Transportation Office, National Bureau of Investigation, Home Development Mutual Fund (Pag-Ibig Fund) and the Social Security System.

Afterwards, Llanto said, they decided to limit the entry of mall-goers by checking their quarantine passes and valid identification cards.

Senior citizens, pregnant women and persons with disability are allowed to enter the mall as long as they are accompanied by an able-bodied person.

The mall’s employees and tenants’ workers are required to fill out health sanitation forms every day to make sure they do not have Covid-19 symptoms or were exposed to a person infected with the disease or suspected to have the disease.

Llanto said clothing stores were allowed to let their customers fit dresses. But the stores must disinfect the clothes that were not bought by their customers. Cashless payment via virtual payment apps is encouraged at J Centre Mall, Llanto said.

Pacific Mall

At Pacific Mall, its management prohibits any mall-goer who does not wear a mask from going inside the mall.

Senior citizens, pregnant women and minors are still not allowed in the mall’s premises, said Pacific Mall general manager Catalina Jabrica.

Also, not all of Pacific Mall’s airconditioning units are turned on. This is to discourage customers from loitering in the mall, Jabrica said. (KFD)