ASEAN Guarantees Protection To Consumers

MANILA, Philippines --- Consumers are protected anywhere in the entire ASEAN Region with the ASEAN member countries united to strengthen their welfare and protection efforts.

Director Victorio A. Mario Dimagiba, head of Department of Trade and Industry's Bureau of Trade Regulation and Consumer Protection (BTRCP) and the current chairman of the ASEAN Committee on Consumer Protection (ACCP), said that consumers can now file their complaint to the consumer protection agency of the country where the violation happened.

"Consumers, who may be tourists or citizens, may go to the focal agency of the country they are staying in or visiting to file a complaint," Dimagiba said.

The complainant will get an action number or complaint tracking number from the focal agency to serve as his reference for tracking. The complainant may seek help from the focal agency of his/her home country to follow up the case abroad.

This consumer welfare initiative by the ACCP is part of the ongoing process of economic integration towards ASEAN Economic Community in 2015, and is geared towards protecting the consumers in the ASEAN region particularly the tourists and businessmen coming from different countries by facilitating their complaints in a quick, less-hassle manner.

In the Philippines, the national focal agency for consumer complaints is the DTI-Bureau of Trade Regulation and Consumer Protection (BTRCP). Foreign tourists who are staying in the Philippines can bring their complaints to this agency for immediate action.

Likewise, Filipinos who are in ASEAN countries may file their consumer complaints to the national focal agency of the country they are staying in .

Dimagiba advised that it is better that the complaint is filed in the country where the defective product or services was purchased. Complainants are not required to be physically present during the case hearings since the focal agency will take care of tracking the progress of the case, thus it saves them time, money and effort.

In the same breath, a complainant can also follow the case while back in his/her home country, by communicating with the focal agency through email.

o intensify its awareness campaign, the ASEAN Committee on Consumer Protection (ACCP) established a website (www.aseanconsumer.org) which serves as an information portal for consumer protection in the ASEAN region. One of its significant features is the directory of national focal agencies, where the consumers will click the map/flag to find out the information/contact details of the concerned focal agency, such as the location, hotline numbers, email addresses, and the website link.

The ACCP website also features the latest news, product alerts, policies, and updates related to consumer protection in the ASEAN region.

Aside from the website, the ACCP launched its ASEAN Consumer Complaints Leaflet, which provides information on the hotlines and contact details of national focal agencies in all ASEAN member states (Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam).

Dimagiba said the DTI will distribute copies of the said leaflet to hotels and airports nationwide this month of June to beef up its consumer welfare advocacy campaign.

Loading...

Editor’s note:Yahoo Philippines encourages responsible comments that add dimension to the discussion. No bashing or hate speech, please. You can express your opinion without slamming others or making derogatory remarks.

  • Subaru XV now priced among sedans
    Subaru XV now priced among sedans

    Motor Image Philipinas (MIP), the authorized distributor of Subaru in the country, has positioned its brand new crossover SUV, the Subaru XV, well within the sedan segment’s price range. This move, according to MIP, was made to give the public an opportunity to experience the brand’s unique automotive technologies by lowering its price. Buyers of […] The post Subaru XV now priced among sedans appeared first on Carmudi Philippines. …

  • Why online business attracts SMEs?
    Why online business attracts SMEs?

    E-commerce is slowly changing the landscape of the country’s small and medium enterprises, especially in the delivery private and public transport sector. One particular area is how these firms can quickly gather or replace their fleet of vehicles with the help of online shopping made easier by online vehicle ads platform such as Carmudi Philippines—one […] The post Why online business attracts SMEs? appeared first on Carmudi Philippines. …

  • SE Asia Stocks-Mixed; Thai index slips ahead of economic data

    BANGKOK, May 22 (Reuters) - Most Southeast Asian stock markets were flat to weaker on Friday, with the Malaysia index hitting a more than two-month low and Philippines touching an over one-week low on ... …

  • China says U.S. actions in S.China Sea "irresponsible, dangerous"
    China says U.S. actions in S.China Sea "irresponsible, dangerous"

    By Sui-Lee Wee BEIJING (Reuters) - China said on Friday it was "strongly dissatisfied" after a U.S. military plane flew over part of the South China Sea near where China is building artificial islands, and called on the United States to stop such action or risk causing an accident. The Chinese navy issued eight warnings to the U.S. P8-A Poseidon, the U.S. military's most advanced surveillance aircraft, when it conducted the overflights on Wednesday, according to CNN, which had a team on board …

  • 2015 Hyundai Lateral Drift goes to Philippine Arena
    2015 Hyundai Lateral Drift goes to Philippine Arena

    The smell of burnt rubber and screeching tires are some of the highlights that will be seen at the most adrenaline-pumped drifting event of the year—the 2015 Hyundai Lateral Drift Championship series.   Held at the Philippine Arena in Bocaue, Bulacan, the event will be the biggest venue in the drifting competition. This is the […] The post 2015 Hyundai Lateral Drift goes to Philippine Arena appeared first on Carmudi Philippines. …

  • The Richest Senators In The Philippines
    The Richest Senators In The Philippines

    The 2014 Statement of Assets, Liabilities, and Net Worth for politicians and public servants are now available for anyone to … The post The Richest Senators In The Philippines appeared first on iMoney.ph. …

  • PHILIPPINES PRESS-AirAsia Philippines seeks $500 mln valuation for IPO - Inquirer

    The Philippine unit of Malaysian budget carrier AirAsia Berhad is seeking a valuation of at least $500 million for its initial public offering set within the next two years, the Philippine Daily Inquirer ... …

  • Consultant, facing joblessness, claims P5.9-M lotto pot
    Consultant, facing joblessness, claims P5.9-M lotto pot

    A 39-year-old information technology consultant, whose job contract will expire this month, has claimed his share of the 6/45 Mega Lotto’s P17.8-million jackpot in its May 13 draw, the Philippine Charity Sweepstakes Office (PCSO) announced yesterday. “I could not sleep for the past several days, thinking about where I could get the money to pay my children’s tuition,” the winner told PCSO general manager Jose Ferdinand Rojas II when he received a check for P5.9 million at the PCSO’s central …

POLL

Should Aquino be held accountable over the Mamasapano operations?

Loading...
Poll Choice Options