People are looking for answers from Grab after a video of a GrabFood rider getting beaten up by a customer over the lack of change made its rounds on social media over the weekend.
@rryelrryel share ko lang.Dapat ba talagang umabot pa sa ganyang sitwasyon?#grabfood ♬ original sound – RRyel RRyel
A 2-minute video posted by TikTok user @rryelrryel showed the hot-tempered customer yelling and shoving the rider for not having change for his PHP1,000 bill (US$19.50) until his wife tried to intervene.
The video reached over 18,000 shares on TikTok before it was picked up on Twitter by influencers such as beauty cosmetics CEO Nina Ellaine Dizon and radio DJ Suzy Gamboa.
Calling on @grabph to give support to this driver. Please file a case of assault to this man who has been harassing your driver over the lack of change!! Nangigigil ako sayo kuya sana mahanap ka!!! 🤬 pic.twitter.com/o5k2LYAyNy
— Nina 💕🌸🎀 (@theninaellaine) January 14, 2022
Someone please find this horrible man and FUCKING JAIL HIM
I AM SO MAD OMG????????
And check on that lady too please 🙁 i shudder to think what she has to deal with behind closed doors. 💔
IT COSTS NOTHING TO BE KIND – OR AT THE VERY LEAST, DECENT!!! https://t.co/RTgTvYV25L
— Tin Gamboa 🌻 #LabanLeni2022 (@suzy899) January 15, 2022
After being prompted by an angry public, Grab Philippines finally stated that it was looking into the issue.
“We appreciate your concern with our delivery-partner,” Grab wrote. “Grab is committed to a safer every day for our passengers and drivers. Our designated team is already looking into the incident.”
We appreciate your concern with our delivery-partner. Grab is committed to a safer every day for our passengers and drivers. Our designated team is already looking into the incident 🙏
— Grab Philippines (@grabph) January 14, 2022
The statement was not enough to satisfy some, however, who demanded updates and concrete steps from the company on how they can better protect their riders.
OK but what will GRAB be doing to protect its drivers from incidents like this?
— Nina 💕🌸🎀 (@theninaellaine) January 17, 2022
If Kuya Grab driver wont file a case at least @grabph should do it on their behalf. What if kung my baril yung next customer and ganito din ka walang hiya? Dapat dito turuan ng leksyon! You cant be too nice fighting for what is right! Dapat diyan mafile-an ng kaso.
— MJ 💙🍒 #LeniForPresident (@imjeenius) January 15, 2022
“If the Grab driver won’t file a case, at least @grabph should do it on their behalf,” one commenter wrote. “What if the next customer had a gun and was this shameless? This customer should be taught a lesson! You can’t be too nice fighting for what is right. He should be sued.”
A TikTok video posted by @dentsotambyahero showed that the GrabFood rider chose not to file a case despite the hurt he received.
“Halos buong pagkatao ko ‘yung tinapakan niya eh (He stepped on my entire worth and being),” the rider said in tears.