THE Bureau of Customs (BOC) Subport of Mactan passed on Friday, May 21, 2021, the final audit for ISO 9001:2015 certification, an international standard that specifies the requirements for a quality management system.
The team from TüvSüd Management Service, a German auditing and certification service that conducted the ISO certification for BOC, said that the Subport of Mactan has “demonstrated the ability to consistently provide services that meet regulatory and customer requirements.”
TüvSüd lead auditors Michelle Geli and Rosemarie Abatayo said they will recommend the Subport of Mactan for ISO 9001:2015 certification after they finish their report of the audit.
According to Mactan Port Collector Gerardo A. Campo, the coronavirus disease 2019 (Covid-19) pandemic has inspired them to challenge themselves “in the discipline and consistency of practicing and providing quality management service to meet international standards.
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On May 3, 2021, the Subport of Mactan underwent the first stage of the external audit for the ISO 9001:2015 certification. It provided auditors with information on its management system, documented information, site-specific conditions, and its personnel’s preparedness.
Lead Auditor Xavier Lance Dy of the TüvSüd Management Service found the subport to have complied with the requirements of ISO 9001:2015 certification and recommended it to proceed to the final audit.
The BOC has placed the ISO certification of customs units and offices as one of its priority programs as a measure to raise the agency’s standard of service and internal processes.
Last year, the Subport of Dumaguete, which is also under the revenue collection district of the Port of Cebu, was the first to receive the ISO 9001:2015 certification.
The Port of Cebu Customer Care Center (CCC) will undergo its internal quality audit next month with the aim of becoming the third ISO 9001:2015 certified office in BOC-Cebu. (NRC, PR)