BPI to clients: Account is safe and secure

BANK of the Philippine Islands (BPI) assured its clients that their accounts are safe and secured following complaints over “debit account deductions” Wednesday, January 4, 2023.

In an advisory posted on social media Wednesday, BPI said there was "duplicate transaction" of ATM, CAM deposits, POS and e-commerce debit transactions from December 30 to 31, 2022.

But it added: "Please be informed that we expect correction of the duplicate transactions within the day."

Several BPI clients took to social media to raise their concerns after noticing “unauthorized debit transactions” on their accounts.

Most of them experienced double posting, or double deduction transactions from 0431 Debit Memo, losing as much as P40,000 or more.

Afraid of losing more money, some account holders rushed to nearest BPI branches and ATMs to withdraw their account or transfer funds online to another bank or e-wallet.

But BPI account holders also reported difficulty accessing the bank's mobile application and its official website.

"Given the high volume of inquiries on our online banking channels, you may experience intermittent access to our web and mobile app platforms," BPI said.

SunStar Cebu has contacted BPI for further clarification. (EHP)