Call Centers Oppose Wage Hike

MANILA, Philippines - The call center industry has bucked down clamor from the labor sector for an increase in daily wage saying their workers are already receiving higher salary rates than all other industry workers in the country.

Industry leaders made this known at the launch of the 4th Call Center Fitness Program, which is co-organized by the Call Center Olympics 2012 organized by the Call Center Association of the Philippines (CCAP) and the European Chamber of Commerce of the Philippines.

"Employment generation is more important than overfeeding those already have a job," said ECCP executive vice-president Henry Schumacher said.

A proposed House bill providing for a P125 across-the-board increase in the salary rates of employees and workers is now pending before Congress. Already, the Department of Labor and Employment (DOLE) has ruled out the possibility of a P125 across-the-board increase in the daily take- home pay of workers nationwide saying it could trigger displacement of over 300,000 workers.

The call center workers and the entire business process outsourcing sector, which employs over 400,000 workers, are already receiving high salary wage rates and have the best fringe benefits than other workers in the country.

A new entrant can get as much as two month signing bonus, P15,000 monthly salary, incentives, and a host of fringe benefits.. Most of their workers are young people with average age of between 22-24 years old.

The call center industry, however, has one of the highest attrition rate of 18 percent.

The industry though has an odd work schedules as most of their work are done at night and early hours in the morning because most these companies are serving markets that have opposite timezone as the Philippines.

But CCAP president Jojo Uligan said that the attrition rate cannot be traced to the work schedules or health reasons arising from working at night.

Uligan said that a lot of their people leave a company to join another company in the industry, but not leave the industry at all..

"A lot of our workers also left to work in another call center abroad," he added.(BCM)

Loading...

Editor’s note:Yahoo Philippines encourages responsible comments that add dimension to the discussion. No bashing or hate speech, please. You can express your opinion without slamming others or making derogatory remarks.

  • US renews travel warning to Mindanao
    US renews travel warning to Mindanao

    The US State Department renewed its warning about the risks of travel to the Philippines, in particular to the Sulu archipelago, certain regions and cities of Mindanao and the southern Sulu Sea area. In an update on Wednesday of a travel warning it issued Nov. 20, 2014, the State Department said US citizens should continue to defer non-essential travel to the Sulu archipelago due to the high threat of kidnapping of international travelers and violence linked to insurgency and terrorism there. …

  • Phl gains support for APEC Action Agenda
    Phl gains support for APEC Action Agenda

    The Philippine initiative to put the interests of micro, small and medium enterprises (MSMEs) front and center in global and regional trade has made significant progress following the conclusion on Thursday of the 2nd APEC Senior Officials’ Meeting (SOM2) and Related Meetings in Boracay, Aklan. Called “The Boracay Action Agenda to Globalize MSMEs,” the Philippine proposal calls for a host of specific, concrete and practical interventions that APEC economies can implement to provide MSMEs wider …

  • Phl to join Bangkok meet on Rohingya crisis next week
    Phl to join Bangkok meet on Rohingya crisis next week

    The Philippines will join a 15-nation meeting in Bangkok, Thailand next week to address the migration crisis involving thousands of Rohingyas who escaped persecution in Myanmar and Bangladesh. Justice Secretary Leila de Lima bared this yesterday after meeting with United Nations High Commission for Refugees (UNHCR) representative to the Philippines Bernard Kerblat. In an interview, De Lima said the Philippine government has been invited to the meeting. …

  • Magnitude 4.2 quake jolts Sorsogon
    Magnitude 4.2 quake jolts Sorsogon

    LEGAZPI CITY—A magnitude 4.2 earthquake hit Prieto Diaz town in Sorsogon before dawn yesterday, the Philippine Institute of Volcanology and Seismology (Phivolcs) said. …

  • Drought-resistant rice breeds bared
    Drought-resistant rice breeds bared

    SCIENCE CITY OF MUÑOZ, Nueva Ecija – Amid the searing heat, the Philippine Rice Research Institute central experiment station here has identified nine rice breeds which have been proven to be drought-resistant and produce high yields in temperatures as high as 38°C based on a recent study. Thelma Padolina, lead researcher of the study titled “Screening of rice-induced mutants for heat and drought tolerance,” identified the breeding lines as the Ballatinaw lines, PSB Rc72H and Azucena lines. …

  • Phl, US assert rights, ignore China warning
    Phl, US assert rights, ignore China warning

    The United States military will continue air and sea patrols in international waters even after the Chinese navy repeatedly warned a US surveillance plane to leave the airspace over artificial islands China is creating in the disputed South China Sea. The Philippine government also declared it would continue activities in the region, calling on China to respect freedom of navigation and aviation. “Our position on the importance of letting freedom of navigation, freedom of aviation and …

  • MM shutdown eyed for quake drill; 6 schools warned
    MM shutdown eyed for quake drill; 6 schools warned

    Electricity and mobile phone services would be cut throughout Metro Manila, and all private and government offices and businesses, including shopping malls, would be closed. The Philippine Institute of Volcanology and Seismology (Phivolcs) has warned that an earthquake of that magnitude could occur and kill at least 33,500 people and injure at least 113,600 others following a movement in the West Valley Fault. The West Valley Fault has moved four times in the past 1,400 years at an interval …

  • Subaru XV now priced among sedans
    Subaru XV now priced among sedans

    Motor Image Philipinas (MIP), the authorized distributor of Subaru in the country, has positioned its brand new crossover SUV, the Subaru XV, well within the sedan segment’s price range. This move, according to MIP, was made to give the public an opportunity to experience the brand’s unique automotive technologies by lowering its price. Buyers of […] The post Subaru XV now priced among sedans appeared first on Carmudi Philippines. …

POLL

Should Aquino be held accountable over the Mamasapano operations?

Loading...
Poll Choice Options