A FedEx delivery driver refused to assist an 89-year-old man asking for help after he had fallen on a porch in Freeport, Texas, on July 18.
Maria Kouches, the daughter of the elderly man, owns the Ring camera that captured the footage. Kouches’s father can be heard saying, “Hello, help, please. Give me a hand. I need to get up.”
From a distance the driver can be heard responding, “I can’t do that, boss.”
Kouches told media outlets her father had fallen about 15 minutes before the delivery was made. She explained he has fallen before and he has dementia and trouble with his legs. She told ABC 30 that her father moves around with his walker, and was “maybe trying to go back inside and his leg gave out.”
Kouches wrote in a Facebook post that the driver didn’t even “ring the doorbell or call 911!”
Kouches told Storyful her father is “doing fine” and wanted to “thank everyone for their concern.”
FedEx issued the following response to Storyful: “We extend our thoughts and concerns for the well-being of the person depicted in this video. The safety of our team members and customers in the communities that we serve is our highest priority. We are reviewing the circumstances behind this incident and will take the appropriate action.” Credit: Maria Kouches via Storyful