LOW-COST carrier Cebu Pacific (CEB) has enhanced its Manage Booking portal to allow passengers to easily update their contact information after booking has been finalized. This is available for both passengers who booked online or through a travel agency.
“Now more than ever, we have seen how important it is for airlines to have accurate passenger contact information–not only to keep passengers updated on flight changes, but also to support contact tracing efforts,” said Candice Iyog, CEB vice president for marketing and customer experience.
This enhancement will provide support to local government units that require passenger details prior to the flight.
“We believe with this multi-layer approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyJuan,” added Iyog.
Passengers may already conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website (https://bit.ly/CEBmanageflight).
Passengers are required to fill out necessary details on the manage booking page. They need to select which flight they’d want to modify and click on “Update Guest Details.” (PR)