Be courteous, Immigration Bureau reminds NAIA personnel as Christmas nears

With the holidays drawing closer, the Bureau of Immigration reminded its personnel at the Ninoy Aquino International Airport to be courteous and patient, even when passengers become unruly.

BI Commissioner Ricardo David Jr. reiterated the “BI CARES” program, which stands for “courteous, accountable, responsible, and efficient service” to travelers.

“All are directed to observe a professional and service-oriented behavior in handling with passengers/clients, and refrain from making unwarranted remarks,” David said in a memorandum order to the BI airport operations division, excerpts of which were posted Monday on the BI website.

David said he has received complaints about some immigration officers who are "condescending" when passengers argue with them.

In some cases, the passengers are turned away or excluded after arguing with immigration officers, the BI said in a news release.

Following the incidents, David discouraged BI employees from excluding passengers for "simple misbehavior," which he said pose no threat to public safety.

Besides, he said immigration officers must be “more prudent in excluding aliens on the ground of unruly behavior or discourtesy.”

Instead, he said turning away aliens should only be resorted when the case is of a “severe nature” such as when the alien’s behavior is "uncontrollable and intolerable."

Uncontrollable and intolerable acts include being drunk or under the influence of illegal drugs and other intoxicating substances, the BI said.

Other circumstances that warrant exclusion include foreigners using violence, harassment, and intimidation against fellow passengers and BI personnel. –KG, GMA News

Editor’s note:Yahoo Philippines encourages responsible comments that add dimension to the discussion. No bashing or hate speech, please. You can express your opinion without slamming others or making derogatory remarks.

  • What can void a new car warranty? James Deakin - Wheel Power
    What can void a new car warranty?

    "I was denied warranty once for changing my horn!" One very annoyed reader wrote. "I was told that placing a backup camera will void my warranty" said another. The others are best left in my private inbox as Yahoo! have a swear jar in the office that I do not feel like donating this week's pay to. Continue reading → …

  • Docu exposes destruction of PH marine resources VERA Files - The Inbox
    Docu exposes destruction of PH marine resources

    By Kiersnerr Gerwin B. Tacadena, VERA Files “Gutom (hunger),” Sen. Loren Legarda said is what’s in store for the Filipino people if destruction of the country's marine resources is not stopped. Legarda, chair of the Senate committee on Environment and Natural … Continue reading → …

  • ‘Yolanda’ fiberglass boats modern-day Noah’s ark VERA Files - The Inbox
    ‘Yolanda’ fiberglass boats modern-day Noah’s ark

    By Jane Dasal, VERA Files If you want to save the earth, build a boat. That's what a group of environmentalists is saying, especially if you want to save both the forests and fishermen affected by supertyphoon “Yolanda” (Haiyan). “Haiyan … Continue reading → …

POLL
Loading...
Poll Choice Options