Call it a "preemptive strike."
With the big leap in the local sales of vehicles manufactured by Hyundai, Hyundai Asia Resources, Inc. (HARI) established a quick-fix preventive or periodic maintenance program aimed at eliminating bottlenecks at dealership repair bays and at the same time, upholding customer satisfaction.
Almost synonymous to the pizza delivery of "on-time" challenge, HARI launched last Saturday the Hyundai Jet Service Premium program which will conduct preventive routine check and repair on the car in only 60 minutes.
"Hyundai's one-stop car clinic assures a stress- and worry-free drive. You get the best quality car care possible in 60 minutes, max!" HARI President and CEO Ma. Fe Perez-Agudo said at the launch at the Hyundai North EDSA dealership.
"What's even better is, while we pamper your car, we pamper you as well, because Hyundai values your time," she added.
Engr. Alfredo Jose, Jr., HARI Quality Assurance & Process Enhancement Division senior assistant vice president, said the average time for a preventive maintenance is about six hours plus per car. But that will change with the JSP.
Under the JSP, three specially-skilled mechanics are assigned to work simultaneously on a car while confined only on their designated bay.
To complete their task within the 60-minute time limit, they will be given a fourth team member which HARI named "Tool Caddy." Measuring only some four feet, this 100 percent Filipino-made tool cart carries all the things needed for a quick car repair and check routine.
From pneumatic air pump, to power tire wrench, blower, and tire lift, the tool caddy - which is assigned to a mechanic - is the major key in saving precious time for Hyundai car owners.
A product of a tedious study, HARI decided to customize its own tool caddy which costs some P250,000 each.
"We have to reduce the movement of the technicians. All things that are needed should be readily available in that same moment - like oil filter, oil, air cleaners, spark plugs, etc.," Jose explained.
"They will move only inside the bay," he stressed.
A partner of the tool caddy is the drain car which can simultaneously take oil from engine and transmission. Tool caddy is also equipped with a powerful suction hose that will suck out oil from the engine, unlike the Jurassic system which takes a lot longer by allowing the liquid to flow out until the last drop.
The owners are allowed to observe the JSP team systematically move like a Formula One pit crew, from a viewing room.
Before the JSP, a Hyundai dealership can only finish two to three cars a day for preventive maintenance. With the new system, Jose said they can do at least 15.
Beside the working bay is a digital clock. Jose said that if the three-man team can finish the work in less than 60 minutes, the saved time will be converted to cash incentive. And before the Hyundai car is handed back to its owner, the JSP team will do a quick car wash to have the shiny, new-look body finish.
Agudo said that the JSP will be applied in all 21 Hyundai dealerships nationwide with those in North EDSA and Alabang branches as pilot areas.