DSWD sets up call center for validation of SAP beneficiaries in Cordillera

Robie de Guzman

MANILA, Philippines – The Department of Social Welfare and Development (DSWD) said it has set up a call center-type of validation method as part of its move to improve its implementation of the government’s Social Amelioration Program (SAP).

In a statement released on Wednesday, the DSWD said its Field Office (FO) in the Cordillera Administrative Region (CAR) established a call center set-up to hasten the post-validation process of SAP beneficiaries.

The post-validation process includes cross-matching of database among national government agencies providing assistance under the SAP, the department explained.

It added that FO personnel are conducting one-on-one interviews with families in the provinces to confirm their information listed in the Social Amelioration Cards (SAC) distributed during the SAP first tranche.

“We have arranged a validation center here in Baguio City being manned by DSWD FO CAR personnel. They do phone interviews to families who have received the first tranche,” DSWD FO CAR OIC Regional Director Leo Quintilla said.

“By having a call center set-up, we are able to check on the details while maintaining physical distancing. We are also able to immediately provide answers to queries and grievances received by our call center,” he added.

Aside from the name-matching process, the DSWD said its FO in Cordillera has also enabled the SAC Revalidation System (SACRevs) which determines the eligibility of families that are paid during the first tranche according to their income level, occupation, family composition, local government units (LGUs), and other government employees.

As of 15 June 2020, DSWD FO CAR has recorded around 299,896 families that have been provided with SAP.

Of this number, 60,128 families belong to Pantawid Pamilyang Pilipino Program (4Ps) and 239,768 families are non-4Ps families.

The DSWD said its FO is prioritizing the validation of beneficiaries from Baguio City and Benguet Province which are included in the identified areas that remained to be under the Enhanced Community Quarantine as stated in Executive Order 112 series of 2020.

A total of 3,452 beneficiaries from Benguet Province and 5,461 beneficiaries from Baguio City are being validated by the FO CAR.

The department assured it will remain vigilant in the post-validation of beneficiaries in all areas in the region.

“We will not tolerate any form of corruption, fraud, or negligence concerning the implementation,” Quintilla said.

The DSWD said its field office is closely coordinating with local government units, the Armed Forces of the Philippines, and Philippine National Police for a smoother implementation of SAP in the region.

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