Grab lays out new policies under new normal

CASHLESS payments, wearing of face masks, drivers opening and closing the passenger door and strictly no booking for other passengers are some of the new measures that ride-hailing app GrabCar will implement in the new normal.

Grab Philippines recently unveiled GrabProtect, a set of initiatives and features, which include online health and hygiene checklist, a mask selfie verification tool, safety and hygiene certification, hygiene kits, mandatory deep disinfection of vehicles to enforce higher safety and hygiene standards for public transport in the country.

“As we gradually resume our economy, it is very important for us to always be cognizant of our responsibility of safety to each and every one, which is why Grab remains committed to innovate and expand our safety and hygiene protocols as we protect and support the lives and livelihoods of many of our kababayans,” said Raymond Dejan, Grab Philippines senior city manager for the Visayas and Mindanao.

Earlier, Dejan told SunStar Cebu that they are in the process of securing the necessary permits to resume operations in Cebu City.

New policies

Following the government’s mandate for cashless payments on all public transportation, Grab’s mobility service offerings will be simplified to either GrabCar (GrabPay) for all transactions using GrabPay as the payment option and GrabCar (Credit/Debit card) for all transactions paid through credit or debit cards.

Moreover, under its new policy, each GrabCar will have a maximum seating capacity of only two passengers, and each will sit close to the windows at the back of the vehicle. Drivers and passengers are required to wear face masks at all times.

Drivers are also required to open and close the doors for the passengers; passengers are not allowed to open the doors themselves. Eating and drinking will no longer be allowed inside the car. Drivers are also required to keep their vehicles disinfected at all times, especially after every end of the trip.

Each GrabCar vehicle is required to have a non-permeable acetate barrier installed between the passengers and the driver.

To aid in an effective contact-tracing procedure when deemed necessary, passengers are not allowed to book for others. They are required to show their booking code to their respective drivers before entering their assigned vehicle. (JOB WITH PR)