Grab PH slapped with new fines of P16-M for overcharging, driver cancellations

Marje Pelayo

MANILA, Philippines – Transport network vehicle service (TNVS) company Grab Philippines is facing new fines worth P16 million for exceeding driver cancellations and overcharging.

Because of these reasons, the Philippine Competition Commission (PCC) ruled that Grab violated its pricing commitment to its clients.

“Grab should pay P14.5 million after its price surges went beyond the cap set by regulators, and P2 million for exceeding the allowed driver cancellations to 7.76% instead of the committed 5%,” the PCC said.

In response, Grab Philippines said it acknowledged the findings of the PCC but argued that the lack of drivers to service the growing commuter demands, coupled with the worsening traffic situation, commonly resulted in driver cancellations.

The ride-hailing company promised to refund the total computed administrative penalty of P14.15 million through GrabPay credits of those passengers who took Grab rides from May 11 to August 10, 2019.

Grab will then pay PCC the remaining P2 million.

In November, PCC asked Grab to pay over P23 million pesos for overcharging. – MNP (with details from Joan Nano)

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