MANILA, Philippines – Ride-hailing firm Grab Philippines said Thursday (December 26) customers may start redeeming refunds beginning December 31.
The refund amounting to P5-M is part of the P23-million fine for Grab’s violation of its commitments to its clients such as overcharging and driver cancellations.
The said refund can be redeemed via GrabRewards provided that Grab riders complete the necessary steps such as the “know your customer” (KYC) process.
“Select Grab customers who took GrabCar rides in Metro Manila from February 10 to May 10, and as well as from May 11 to August 10, may claim their disbursements through the GrabRewards Catalogue,” Grab’s statement read.
How much can a passenger receive from the refund process?
Grab explained that the refund amount is computed depending on the total fare of the passenger within the time period multiplied by the total fine.
Thus, for every P1,200 spent on Grab rides from February 10 to May 10, or every P450 spent on the same services from May 11 to August 10, a customer is entitled to a P1.00 refund.
This, however, applies only to Grab ride bookings within Metro Manila.