Ride-hailing company Grab PH
MANILA, Philippines — Ride-hailing company Grab confirmed suspending nearly 500 partner drivers over a number of complaints from commuters.
Different posts from dismayed passengers flooded the social media last week. Grievances ranged from the higher fare, booking difficulties to impolite drivers.
Grab PH country head Brian Cu said they will not tolerate abusive drivers that is why they have canceled the operations of some.
“We are going to start establishing stricter measures for drivers. Hindi naman po immediately makikita ang results na yun (results will not be seen immediately), so I’m asking the public for a little patience but also some trust that we are doing something to correct, to ensure that the ride is convenient and safe,” Cu said.
Grab admitted that the suspension of the two-peso per minute extra fare charge has greatly affected their income.
Meanwhile, PBA Partylist Representative Jericho Nograles said they are planning to file charges against Grab for the alleged unauthorized collection of the two-peso per minute additional charges.
“Ang threat ko sa Grab is, the moment na mangongolekta sila sa mga driver na mabayaran yung refund, ako ang unang magsasampa ng kaso sa kanila — syndicated estafa and large scale estafa,” Nograles warned.
(I’m warning Grab. The moment they start collecting from the drivers to pay for the refund, I will be the first one to file a case against them — syndicated estafa and large-scale estafa.)
For its part, the Grab management said they are ready to face any complaint; however, they insisted that they have not collected any illegal fees from the riding public.
LTFRB is still investigating the matter to find out if Grab has an obligation to refund any amount to consumers. — Joan Nano | UNTV News & Rescue