A little patience, please, the Light Rail Transit (LRT) Authority seemed to say, as it asked passengers to bear with procedures to ensure security and safety of passengers.
This, as a video of an encounter between an irate passenger and a security guard named Sharon Mae Casinas at the train's Santolan Station has drawn mixed reaction from Pinoys online.
"Based on investigation LG (lady guard) Casinas requested the female passenger to put her bag at the conveyor of the x-ray machine for scanning but the latter somehow missed the procedure and hurriedly entered the station," the LRTA said in a statement late Wednesday.
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LRTA security personnel are instructed to strictly implement the "No inspection, no entry" policy to ensure the safety of passengers, LRTA officer-in-charge Emerson Benitez said in a statement.
However, security guards are asked to "refrain from making side comments and facial expressions that may be offensive," he added.
The LRTA statement said Casinas "apologizes for whatever action that she had committed deemed offensive by the passenger concerned."
Benitez then said Casinas "displayed the right attitude expected or a security guard, that is, to be courteous and tolerant in spite of the embarrassment she got from the irate passenger."
Still, he noted: "It is inevitable that during the implementation of security measures, passengers encounter inconveniences. They should understand that the Authority cannot compromise the safety and security of the riding public."
Yahoo! Southeast Asia is still trying to reach the passenger for comment.