National Privacy Commission probes online lending apps for rude practices

Aileen Cerrudo

The National Privacy Commission (NPC) is conducting a probe on 48 online lending applications for allegedly shaming borrowers who failed to pay their balances on time.

Based on over 400 reports received by the NPC, these online lending applications called or texted their contact list about their inability to return the money, causing them embarrassment and emotional stress.

Privacy commissioner Raymund Liboro said the complaints are about the applications’ alleged misuse of their personal information.

“Over the past few months, we received almost identical complaints that pile up by the day from individuals accusing online lending apps of rude practices. Complainants say the harassment and shaming started when they failed to pay their balances on time,” Liboro said during a press briefing.

Liboro added that once they proved these online lending applications breached provisions of the Data Privacy Law, the applications will face a temporary or permanent ban from operating. This also includes the possible awarding of damages to affected individuals.

He also encourages the involved online lending applications to cooperate .

“It is vital that we also hear the respondent’s side of the story and we would highly appreciate it if they cooperate,” he added.


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