NTC bares telcos' performance

If you ask the National Telecommunications Commission, the country’s top telecommunication firms have improved their services to acceptable levels.
 
Both Smart Communications Inc. and Globe Telecom Inc. have complied with standards based on tests conducted from April to June, the state regulator said Tuesday.
 
This is the third time both the telco giants passed the “Quality of Service Benchmarking Tests” since NTC began releasing the results last year.
 
Smart seemed to have provided better services during the period, however, surpassing Globe’s performance all four service quality indicators.
 
“Both parties passed the less than-or-equal to 4 percent performance standard of the commission,” NTC’s statement read.
 
Only 1.26 percent of calls made through the Smart network have not been given access, versus Globe’s 1.46 percent.
 
Smart also beat Globe in dropped call rate, with only 1.07 percent of ongoing calls involuntarily cut. Globe’s dropped call rate was pegged at 1.4 percent, still below the 2-percent benchmark.
 
As for average signal strength, Smart transmitted -65.52 decibels per milliwat (dBm) while Globe posted strength of -71.45 dBm, both higher than the -85 dBm standard.
 
Smart meanwhile posted a score of 0.72 and Globe 0.91 in signal quality, which measures the quality of voice transmission in a range of 0 to 4 where zero means no transmission flaw.
 
Calls setup time was also shorter using Smart, where parties are alerted about calls in 11.12 seconds. Globe’s takes 12 seconds on the average, still below the 14-second standard.
 
Globe questioned the results, however, noting that tests done separately by Globe “showed a major difference from the latest NTC test results.”
 
“This may indicate a need to jointly review the latest NTC results in the interest of transparency,” said Cris Crisostomo, Globe Head of Service Quality, Network Technical Group.

Editor’s note:Yahoo Philippines encourages responsible comments that add dimension to the discussion. No bashing or hate speech, please. You can express your opinion without slamming others or making derogatory remarks.

  • Ayungin dilemma Ramon Casiple - Parallaxis
    Ayungin dilemma

    China faces a dilemma in Ayungin Shoal and other contested areas. If it waits for the ITLOS—which may decide against it—it would have tacitly bound itself to UNCLOS and risk a rogue state reputation if it asserts its claim in the South China Sea. If its militarily acts now, it may face international isolation. …

  • 48 nabbed in biggest anti-trafficking catch in Bongao VERA Files - The Inbox
    48 nabbed in biggest anti-trafficking catch in Bongao

    By Jake Soriano, VERA Files Bongao, Tawi-tawi—A team of Marines and policemen intercepted around noon Thursday 48 people, 12 of them minors, believed recruited by a human trafficking syndicate for work in Malaysia. The arrest constitutes what advocates called the … Continue reading → …

  • Docs vow to pay right taxes, make peace with BIR VERA Files - The Inbox
    Docs vow to pay right taxes, make peace with BIR

    By Kiersnerr Gerwin Tacadena, VERA Files Leaders of the medical profession have made peace with their former adversary, the Bureau of Internal Revenue (BIR), and joined forces in a campaign to get doctors to pay the right taxes. BIR Commissioner … Continue reading → …

POLL
Loading...
Poll Choice Options