Pag-IBIG improves delivery of services

Manila, Philippines --- The Pag-IBIG Fund continues to explore all available modes that would ensure that delivery of services to its members is faster and more efficient.

This was announced by Pag-IBIG President and Chief Executive Officer Atty. Darlene Marie B. Berberabe. "Pag-IBIG Chairman, Vice President Jejomar Binay emphasized that while he is happy with the increase in our membership base to 12 million members now, that we should ensure that our services should not be outpaced. Thus, we had set out towards this direction. Among other initiatives, I am pleased to share that we outsourced our courier, appraisal and collection services to augment our internal services to meet previously unmet needs," Berberabe said.

Pag-IBIG has tapped the services of a courier company to deliver the billing statements of its housing loan borrowers. "It used to be a major headache. Because of the huge volume of our housing loan accounts, which keeps growing every month, coupled with our limited manpower and challenges with the postal service, sending the borrowers' billing statements via snail mail is not viable for our service. By outsourcing their delivery, we hope to ensure that our borrowers receive their billing statements before their due dates to avoid the late payments of their amortizations. Already, this has aided in the increase of payment collections and has reduced the number of borrowers visiting our offices every month just for their billing statements," Berberabe said.

Pag-IBIG has likewise contracted the services of six appraisal companies to help fast-track the appraisal of acquired properties available for disposition. "Submission of the appraisal report of these properties is now within five working days for a minimum of 100 accounts per batch for NCR and the Calabarzon areas," Berberabe added.

These developments in Pag-IBIG's billing and appraisal are further enhanced with the engagement of additional local collecting partners. The Fund has accredited collecting agencies to receive individual monthly mandatory savings and housing loan payments. Members can now pay their housing loan amortization over-the-counter with Landbank and Metrobank. Pag-IBIG member-borrowers who have active accounts with Metrobank can pay online, via Automated Teller Machines (ATM) or mobile phone using MetroDirect.

Bayad Center and SM Business Centers, Hyper Mart and Savemore are also accepting payments for individual monthly mandatory savings and housing loan amortization. These establishments are strategically located where foot traffic is high.

Meanwhile, Overseas Filipino Workers (OFWs) can pay their monthly savings, Short Term Loan and Housing Loan amortizations at any Philippine National Bank or Metrobank overseas branches or at their respective remittance partners. Asia United Bank's remittance partners abroad and non-bank entities such as iRemit Inc. and Ventaja International Corp. also accept payments for Pag-IBIG savings and loan amortization.

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