MACTAN-based Plantation Bay Resort and Spa has announced an initial series of enhancements designed to improve the handling, attention and leisure experience for guests with special needs.
In a press release Monday, Dec. 28, the resort and spa modified its booking and reservations procedures, which now include a more focused interface allowing guests to provide advance notice should any members of their group require special needs.
"This will allow the resort to make preparations prior to the guests’ arrival and ensure a pleasant experience during their stay," the resort said.
These measures were a result after the luxury resort faced a nationwide controversy over handling guests with special needs.
Plantation Bay general manager Cherry Allego noted that many of the resort’s clients, including the elderly and those with certain kinds of disability, prefer low noise levels.
However, in order to allow more flexibility, the resort said it is re-configuring certain areas.
The resort said it is remodeling one of its freshwater swimming pools, which will be exempt from the resort’s general “low noise level policy” during scheduled times.
“This pool is in an enclosed, easy-to-monitor area to compensate for the increased safety risks posed by high noise levels. The area will also have a snack and beverage service,” the resort said.
Moreover, Plantation Bay said it is dedicating a 1,000-square-meter Children's Play Area for more energetic children. The play area includes wall-climbing, a children’s boot camp, play golf and an electric go-kart circuit.
It is also planning to conduct further learning sessions for both management and staff, including inclusivity training for handling people with disabilities.
Allego, who rose from the ranks and has been with the resort for over 15 years, expressed confidence that the resort “will find other means of expanding its appeal to all kinds of clients, including those with various disabilities.”
"The resort is already regarded as a favorite by persons with mobility and sight impairments, because of its low-rise construction, level terrain, numerous resting places, and easy access to most facilities. For many years it has provided free electric wheelchairs and other amenities such as direct-to-room check-in upon request," the resort said.
Recently, the resort's former resident shareholder Manny Gonzalez resigned over public outcry after his scathing replies in a Trip Advisor review of Mai Pages, regarding the discriminatory actions of the resort's lifeguards against her son.
The incident also prompted the Department of Tourism to launch an investigation. (JOB)