Samsung may have some work to do before their newest design of foldable phones launch after reports many of the new cells broke within a few days of use.
Ahead of the Samsung Galaxy Fold’s public release, several journalists were given the new phone, which costs nearly $2,000, to test out and review.
Though the phone was marketed on its impressive ability to fold down the middle of its 7.3-inch screen 200,000 times, or 100 times a day for five years, reviewers found that within just a few uses, the phone had broken completely.
Steve Kovach, a tech editor at CNBC, shared a video on Twitter of his flickering phone, with a thick, black crack down the center of the screen. “After one day of use…” he captioned the video.
Mark Gurman, an Apple and Devices News reporter at Bloomberg, showed off his broken phone on Wednesday, which had more than half the screen blacked out.
“The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not,” he wrote.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw— Mark Gurman (@markgurman) April 17, 2019
Joining the reviewers was web video producer Marques Brownlee, who said he attempted to remove what he believed was a removable, thin, protective layer on his screen, only to learn that it was part of the phone.
Brownlee, however, did not realize this until his phone began glitching. “I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement,” he explained.
Dieter Bohn, an executive editor at The Verge, also claimed that he had developed a “bulge” somehow in his Galaxy Fold’s screen.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.— Marques Brownlee (@MKBHD) April 17, 2019
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
In response to the journalists’ poor reviews, Samsung issued a statement to The Verge and said they were currently looking into the situation.
The company also noted that the screen’s top layer was not intended to be removed and could cause damage if the user attempted to do so.
“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter,” Samsung said.
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“Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers,” they continued.
Representatives at Samsung did not immediately respond to PEOPLE’s request for comment.
The Galaxy Fold is expected to go on sale in the U.S. on April 26 for $1,980, according to USA Today.