Soriano: Is your organization suffering from ‘founderitis’? (Part 2)

·4 min read

“Founderitis” and “founder’s syndrome” are terms often used to describe a founder’s resistance to change. In my years of governance work with family enterprises across Asia, “founderitis” is pervasive, affecting nine out of 10 businesses. To put context to this challenging stage, “founderitis” should never be blamed on the leader as no founder in his right mind sets out to damage his or her organization.

The real source of this dilemma is the founder’s misunderstanding of his or her role in a complex organization. When decisions revolve around him and he is reluctant to pursue change, the likelihood that pressure will build up from many dimensions (family, business and his mortality) escalates. As the stress to affect change mounts, the founder becomes increasingly anxious and defensive, and soon resorts to blaming others. As he weakens due to age and decisions slow down, the business suffers. At that juncture, when death and incapacity happen to the founder, the unprepared offspring end up confused on how to move forward and the showdown for power and control assumes centerstage.

To continue what Carter McNamara wrote in his book, Founder’s Syndrome: How Corporations Suffer and Can Recover, the common problems experienced by organizations as a result of the “founder’s syndrome” are:

a. Many founders cannot make this transition. As a result, the organization remains managed, not in a manner that provides reliable services to customers, but according to the personality of the founder.

b. Often, the organization experiences the same problems over and over again. For example, plans are not implemented or the organization struggles from one crisis to another and no one really seems to know what’s going on.

McNamara highlights that most founders are “dynamic, driven and decisive and they carry a clear vision of what their organization can be. They also know their customer’s needs and are passionate about meeting those needs.” These traits are strong assets for getting the new organization off the ground. But founders have a dark side as well and these are the troublesome attributes as described by the author: “There are other traits of founders that too often can become major liabilities. For example, they are highly skeptical about planning, policies and procedures.” These founders prefer speed over structure and they avoid additional overhead that they perceive as a “waste of money,” especially when formal structures are introduced. Like the Malaysian-based PKT founder I described in my last article, most founders will always argue and often believe that they have a better, cost efficient way to get things done.

So how can you tell if your organization is going through this “founderitis” phase? Here are some common warning signs:

· The organization is largely founder-centric.

· Strategy and planning are limited or non-existent.

· The organizational structure is weak. With few systems in place, implementation can be very slow.

· Despite the organization’s lack of focus, the company continues to pursue an opportunistic approach. Any new business opportunity will always be a top priority. This practice can impact the already stretched resources of the firm.

· There are meetings but these are mostly unplanned, and many decisions are made based on gut feel. In most cases, meetings are exclusive only to family members.

· There are silos across different departments due mainly to the lack of communication among unit heads.

· There is the tendency for the founder to micromanage and new ideas that are unfamiliar to him will never move to first base.

· Capable employees feel helpless and are unable to effectively contribute. Many of these employees will end up leaving.

· Succession planning is erratic and in many cases, gets sidelined.

· Consultants, managers, new hires are chosen primarily based on their loyalty to the leader instead of their skills and experience.

· Organizational focus is more on serving the leader than the overall vision and mission.

McNamara declares that “without ongoing coaching and support, it’s likely that the aging founder will struggle in his last few years or even worse, the organization will suffer. When there is no intervention, it can break apart.” There are actions that founders can take to avoid these tragic outcomes.

To be continued...

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