Irate Norwegian Cruise Line Passengers Shout at Captain, Chant 'Refund'

There was near “mutiny” aboard a Norwegian Cruise Line vessel recently as passengers demanded refunds and complained of a “holiday from hell.”

The Norwegian Spirit, which left from Southampton, England, on September 27 for a 14-day cruise, was meant to dock in France, Holland, Norway, and Iceland.

A stop in Amsterdam was switched to Le Havre, a passenger told Cruise Radio. However, high winds prevented the 2,018-passenger ship from actually docking there.

A stop in Iceland was canceled, and the passengers were unable to disembark at Greenock, near Glasgow. Local reports showed the ship abandoning its attempt to dock at the Scottish port.

After several days at sea, passengers complained of stale food and toilets not working.

A Twitter account was set up to document the unrest on October 8. Its first tweet complained of “riots” aboard after the fifth docking cancellation of the trip. Videos posted to a YouTube account by the same person show angry confrontations between staff and passengers, and passengers demanding refunds.

A letter from Norwegian Cruise Line was tweeted by the same account; it showed an offer of “25 percent future cruise credit.”

The vessel was in the English Channel en route to its final destination of Southampton on October 10, according to vessel tracking information.

Videos uploaded to Twitter on October 10 show passengers shouting at the captain of the ship and chanting “refund.” Credit: NCLHELL1 via Storyful