THE Visayan Electric Company wants its consumers to use online tools and payment options when paying for or inquiring about their electricity bills during this period of enhanced community quarantine (ECQ).
Visayan Electric spokesperson Quennie Bronce said the company has expanded its digital channels where consumers can pay or inquire about their bills in the comfort of their homes.
“If the consumers want to know how much their bill is or if they want to see a soft copy of their bills, they can send a private message to the Visayan Electric official Facebook page and just have their account IDs ready,” she told SunStar Cebu.
Consumers may also call the company’s hotline number at 230-8326 or they can send a text message to: 0956-789-5748 and 0908-674-5400.
“They can use Facebook and these hotline numbers to report emergencies too,” she said.
The utility firm accepts payments through Unionbank app, Gcash, Paymaya and coins.ph. Payments can also be made through MLhuillier, Cebuana Lhuillier and 7/11 branches.
“Our advice to consumers, who have the capacity to pay and would like to avoid bill shock after the 30-day extension, we encourage them to pay,” she said.
She also assured the public that as long as the ECQ is implemented, there would be no disconnection.
The Visayan Electric already gave a 30-day payment extension for all bills that are due on March 15 to April 14, 2020. Scheduled power interruptions will also be limited to customer requests and vital line maintenance to ensure that all customers will have uninterrupted electric service. (JOB)